Sample our work
Spanning healthcare, e-commerce, and internal IT systems, each sample below reflects our approach: documentation built around how real users think.
Healthcare
Patient Portal FAQs
Written for a healthcare diagnostics laboratory, these FAQs target high-anxiety, non-technical users navigating time-sensitive and health-sensitive information.
SaaS/IT Platform
CMS User Guide
This excerpt of a user guide introduces internal users to a proprietary CMS application. It covers navigation, dashboard functions, and core webpage management.
SaaS/IT Platform
Configuration Guide
This configuration guide covers robots.txt crawler directives and .htaccess server rules within a SaaS platform's Settings application.
E-commerce (Customer-Facing)
Help Center FAQs
These help center FAQs for an e-commerce platform demonstrate clear, step-by-step guidance for account management, order tracking, and data privacy questions.
E-commerce (Internal Ops)
RMA User Guide
This internal user guide provides instructions for tracking, reviewing, and managing return merchandise authorization requests submitted by customers and staff.
The healthcare FAQs and the customer-facing e-commerce FAQs were built for two unrelated companies. The CMS guide, configuration guide, and internal RMA guide are from a single client spanning two businesses: an IT platform and a separate e-commerce operation reusing the same CMS.